Cleveland Clinic Main Campus

10 Stars! I wish I could rate this review higher. Our experience with the clinic has been fabulous. The pre-intake staff helped advocate to get our family member accepted as a patient. They helped convince the less experienced staff at our local hospital to make the timely transfer. Our family member got the care needed and the health management throughout the stay was excellent - Doctors, nurses, cleaning staff, and everyone. Highly recommend starting here or transferring here.

Cleveland Clinic main is so organized and their staff are always so helpful! I do wish there was a little bit more signage for direction but then again it is a huge hospital so I understand they cannot do that for every single thing. When I get labs and X-rays done there is minimal wait time and done promptly. All these other hospital systems sure could take some advice from Cleveland Clinic! Please stay excellent!!!

My father recently had a stroke and was placed in Nuero ICU. The whole team of doctors and nurses aides and everyone, were amazing! Dr. Geiger from Oncology was also so special to my father and her care was impeccable! I’d like to call out a few that made my father’s last days as good as could be. First, Jeffrey, his RN (went to Xavier and grew up in San Diego). This young man was just amazing. His commitment to care was beyond and the way he dealt with our family was so gracious! I’m so glad my father was in his care! Also Dr. Hassit was very good to us. And Nancy, in custodial on the floor, she is such a beautiful woman inside and out! Her kindness and thoughtfulness helped so much in such a hard time!! Thank you to all who helped my father in his last days! I will be forever grateful and thankful he was with that ward! The whole ward was truly amazing and made the end so much easier! Thank you!! Thank you!!!

Unfortunately, the facility is not a 5 star and it could be if they would terminate the kitchen or create an affective system. Today The patients rely on the kitchen food because most are not mobile due to ailments. The kitchen staff knows this therefore they don’t care in quality food service skills and could care less about serving your food. I had spine surgery and doing physical therapy so I can be mobile. On 1/02/2026 I ordered a ceaser salad so I could eat after therapy. What I recieved my food tray, they had given me the dressing and the chix and no ceaser salad. I finally got my salad so I didn’t complain. Now it’s dinner time and I ordered turkey mash potatoes w/ chix gravy. Turkey and potatoes are super dry but I felt that I could it down with gravy. Guess what! They didn’t give me gravy. Mind you, I received food at 5:45 so I called RS and there was no response. I continue to call for 15 minutes and we came frustrated so decided to get my little walker and walk to the front desk. They tried to contact the kitchen and nobody would answer. Then they tried to contact the supervisor or a manager and told him that they were some people that didn’t receive any items because there was another lady there that didn’t receive her meatloaf dinner at all. The room service manager Said that they will bring the meatloaf dinner to the other clients and my gravy.. It was 7 o’clock and I still didn’t receive my gravy and this food is hard to swallow without that gravy. I called the front desk again and they were trying to contact the manager and they were no longer answering. In fact, the voice message stated that they were closed for the evening. So guess what, I didn’t get to have dinner and I’m diebetic. Shame on you Cleveland Clinic kitchen / room service staff. Somebody need to restructure the process and clean house. Don’t go to this facility!!!!! If you do, fill your cooler and take it to your room so you know you will have food to eat.

Jessica Sankovic, Kashley, and Sharese were so friendly and kind. I would highly recommend all 3 of them. I'm so glad that I'm part of this amazing team. Jessica Sankovic is absolutely incredible and professional. Kashley helped me and explained each step of the procedure during the process. She also had a great bedside manner. Sharese and Jessica also had a great bedside manner. I really appreciate that I had expectional care. I'm glad that I got the information to help me move forward.