LensCrafters

I had an incredible experience at LensCrafters thanks to Gasper. After spending $800 on Prada glasses, I was sent to LensCrafters for an adjustment. Honestly, I wasn’t sure what to expect — but I was blown away. Gasper fixed my glasses at no charge, and the entire process took less than five minutes. I was in and out of the store, yet I never felt rushed. What truly impressed me was how I was treated. Even though I hadn’t purchased my glasses there, Gasper treated me like a valued client, not just someone walking in for a quick fix. The level of professionalism, efficiency, and kindness was exceptional. It’s rare to see that kind of service today. If this is how they treat someone who didn’t even buy from them, I can only imagine how incredible the experience must be for their own customers. Because of Gasper, I would strongly recommend buying your glasses at LensCrafters. Service like this makes all the difference. Thank you again, Gasper — you truly made my day.

SoulEdge: Hawkeye... Arrived there and Renaldo ( apologies if I got his name wrong ) helped me out with my glasses. Most Excellent Service 🎸✌️🇺🇸🎸

When I went to Macy’s LensCrafters twice and the seller was no help. He did not seem interested in making the sales. When I came over to LensCrafters in the mall. Briana P. the manger was so helpful, had great customer care services, patient and gave me her honest opinion. It made me want to purchase my glass right away. And that I did.

Recently I got Oakley Meta glasses from Lens Crafters. From the moment I walked in, Bianca greeted me with a smile and warm welcome. Bianca was able to ask the right discovery questions to tailor the purchase to my needs. I knew I wanted the clear version and Bianca recommended which transitions shade and add ons needed to have the best view possible. I’ve been using them for 6 weeks now and I’ve never seen better. Thank you Lens Crafters and Bianca for providing an Iconic experience I will never forget.

I am giving this location one star due to the ongoing issue I’ve experienced with my order. First, I want to acknowledge that Xiomara has been wonderful. She was the first person who assisted me, and she is the only employee who has proactively reached out regarding my issue. I truly appreciate her effort. I placed an order for my lenses on January 22nd. I was initially told it would take 7–10 business days. As of today, I still have not received them. Every week when I call to follow up, I am given a new date that is pushed back another seven days. No one contacts me with updates i am the one who has to consistently call and follow up. I was initially patient due to the storm but now is getting ridiculous After more than a month of delays, I decided to cancel the order. When I called to cancel, I was told I had to come into the store in person. When I arrived, I was informed that only the manager could process the cancellation. I waited about 20 minutes while the manager assisted another client, which was fine I was patient. However, when I finally spoke with the manager, I was told that the delay was due to my high prescription and that it takes longer to produce those lenses. I found this explanation insulting to my intelligence. This is not my first time ordering lenses, neither is my first pair of meta glasses and while I understand that a higher prescription can take slightly longer, it does not take 31+ days, not even in Havana, Cuba they take this long. I was then told the lenses were scheduled for delivery on February 25th more than a month after I originally placed the order. To make matters worse, I was informed that the order could not be canceled because part of the payment was made using an FSA account and it has to go back to the same card, which I no longer have access to. If the store had communicated the delay earlier, I would have canceled before this became an issue. Instead, I had to continuously follow up myself. Now I’m left dealing with complications involving my FSA funds, and I will have to reorder my lenses elsewhere. This has been as annoying as it can get, granted this is just my experience